Going On Voluntary Self-Exclusion
For some people at some point in their lives and for a variety of reasons it may be wise to “take a break” from casino gaming. If you or a loved one is interested in doing so, Voluntary Self Exclusion is available at Seneca Casinos. A person who requests a Voluntary Self Exclusion may not enter the premises of any Seneca Gaming Corporation property and will not be eligible to receive any promotional offers or comps while their Voluntary Exclusion is active. Persons who wish to seek further information or request a Voluntary Self Exclusion while on premises at any Seneca Gaming Corporation property may do so by inquiring with Security personnel who will direct them to an Inspector of the Seneca Gaming Authority. If a person who has been voluntarily excluded enters the premises while under exclusion, he/she is subject to arrest for trespassing and any winnings will be forfeited. Voluntary Self Exclusion, once entered into, remains in effect until a written request for reinstatement has been submitted and approved as described below. Due to a certain amount of lag time in our direct mail program, a person who has entered into Voluntary Self Exclusion may continue to receive mailed offers from us for a short period of time. These should be disregarded and will not be honored.
Getting off of Voluntary Self Exclusion
After one year, a person who has voluntarily self excluded themselves may request permission from the Seneca Gaming Authority to get off of Voluntary Self Exclusion. This may be done by sending a written letter that includes your first and last name, your date of birth and current mailing address to one of the locations below:
Seneca Gaming Authority
c/o Director of Inspectors
777 Seneca Allegany Boulevard
Salamanca, NY 14779
-OR-
Seneca Gaming Authority
c/o Director of Inspectors
345 Third Street Suite 404
Niagara Falls, NY 14303
Please note that once entered into Voluntary Self Exclusion remains in effect at all Seneca Gaming Corporation properties until written confirmation otherwise has been received from the Seneca Gaming Authority.
Involuntary Exclusion
If you have been issued an involuntary exclusion by Security, do not contact the Seneca Gaming Authority, but rather the following rules apply: If the exclusion time is less than one year, you will automatically be allowed to return on the date specified on the card you received when you were excluded. If the exclusion was for one year or longer (or indefinite), you MUST request in writing and obtain permission in writing from SGC’s Exclusion Committee prior to returning to any of our properties. Such written request may be submitted to the Seneca Gaming Corporation Exclusion Committee C/O Vice President of Security Operations, 310 Fourth St., Niagara Falls NY 14303. Any questions may be made by telephone to Security Dispatch at (716) 299-1245.
Suspension of Credit Privileges
Any of our credit customers may suspend their credit accounts at any time. This may be done by contacting the Seneca Gaming Authority in the manner listed above with respect to voluntary exclusion from Seneca Casinos.
Help for Problem Gaming
The New York Council on Problem Gambling is a non-profit independent corporation dedicated to increasing public awareness about problem and compulsive gambling, and advocating for support services and treatment for people adversely affected by gambling. Seneca Casinos encourages any of its patrons who think they may have a problem with gambling to seek information and assistance by calling the Council toll free at 1-877-8-HOPENY.